Datacraft Australia Pty. Ltd

Customer Support Engineer responsible for:

• Post sales hardware and software technical support of:
• Cisco Routers, Datacraft / Computer Protocol network processors
• Micom/Tellabs statistical multiplexers, Racal Interlan Terminal Servers / bridges

During this time I received training on:

• Cisco Routers, Telematics PCP – X.25 Switches, TCP/IP
• ISDN, Frame Relay
• X.400/X.500 Messaging Systems
• UNIX – Introduction, Shell Programming, Systems Administration

January 1984 –December

Customer Service Representative responsible for:

• Post sales hardware and software technical support of:
• Wang Minicomputers, printers, disk drives, tape units
• Application support of Microsoft Windows, Aldus PageMaker, Wang Word Processing

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